How to Protect your Business Reputation Online
The company’s reputation is considered as its most valuable asset. Losing clients and sales is possible if it’s tarnished. This write-up shows how bad reviews are not always what they seem they are and the things that you can do about it. We stand or fall on the status of our reputation, in life and in business. Through staff training, customer service policies, listening to customer feedback and more, companies spend many years, and much money, building up a positive reputation. A reputation is a delicate object that can easily be smashed into a thousand pieces by a few ill placed words, despite everything a business can do. Where a bad review about a certain business can be said and be read by the entire world in just a minute, this has been a fact in this world of modern technology with internet review sites and technology of digital mobile.
Especially as 89% of consumers around the world start to look for a product by doing a search on the internet before buying, managing how your business is represented online is very important. Also, if a customer encounters a bad business review about your business, the likelihood is that they will simply move on to the next business down the search list rather than look for a more positive review about you, given the amount of competition every business has out there.
While it is perfectly normal to feel angry or upset about bad comments that others say about your business, you need to control yourself and should not lash out at all cost. The unfortunate truth about publishing something into cyberspace is that it is very difficult to remove it completely once it was already been published and this was verified by some businesses. If you did some error, you should not be afraid to admit it and take public actions to make it right. What people respects is that you have admitted that you committed a mistake and sincere to make it right. This fact may be able to put more confidence your business motives and ethics.
Often, we take these bad comments as an attack on us personally. You can easily be put under public examination by the way you react to negative comments, as a business. It is much better to write out a draft first, then leave it for a hours until you can review it in a more composed frame of mind, and soften any overly harsh words. After all, deception causes even less trust in a business than reading a undesirable evaluation or two.
Source: linknow media
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