8 Nov / 2017

The Art of Mastering Landlines

What you Should Know Before Using the Hosted PBX

When running a business, the decisions you make as the owner or manager should be very prudent. The services and goods you offer to your clients are supposed to be topnotch. Telephone systems are one of the most important aspects of any company or business. When a decision on telephone services is made, its goodness can be determined by how much it leads to the improvement of customer care and the internal business environment. Including a hosted PBX into the business communications department is one of the wisest decisions you can ever make.

Hosted PBX is a service in telephone and communication that allows good management of calls. Services of the hosted PBX provider are paid for by a business in need of its services. In return, the PBX provider uses their systems to manage calls for the firm. One advantage with the PBX over the traditional call management services is that your business does not have to buy the hardware and software from the provider. What you need to have or do before getting a hosted PBX is the main focus of this discussion.

Firstly, take your time to compare the rates being charged by the different PBX providers. Many PBX companies charge high for their services but you will find good PBX providers that charge reasonable fees. The rates may be charged on a monthly basis or after a few months. As a result of this, therefore, you should do consider a provider whose pricing is favorable to the financial status of your business.

The first thing you do before the installation of the PBX is to ensure that you get a temporary number to stand in for the other lines not in use. This can be arranged for with your service providers. All your business lines are then given to the PBX provider to be included in the hosted PBX system. You need to be extremely careful as failure to include any of your numbers in the PBX may lead to you losing them forever.

Instructions to be fed into the PBX systems to guide your clients is the last thing you should give to your PBX provider. The instructions are key to directing your callers as well as you staff when in call. Clear and unambiguous instructions should be given to the service providers. Examples of some of the commands you can give on include operating hours for the phone numbers linked to offices, emergency calls and numbers, call divert, call forwarding commands and buttons as well as how the calls made during off-days and hours are handled. Your hosted PBX provider uses these instructions to customize your numbers.

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